Otherwise, you'll need to upgrade to gain access to these features.
For step-by-step instructions on upgrading to firmware version 4.x, please see: Upgrade and access the power of home control Make sure that you're connected to the internet using the same connection as your hub (for hub‑based remotes).
However, if you're using older firmware, then you'll need to first upgrade your firmware to version 4.x.
Typically, syncing your remote will be sufficient to update your Harmony software.
Sync fails with My Harmony desktop software: If the Harmony remote isn't being detected by the computer and therefore the My Harmony desktop software isn't allowing you to sync, then please review: Harmony isn't being detected by the computer.
Sync fails with the Harmony mobile app: Reboot Harmony Hub by disconnecting the power cord, then plugging it back in and waiting 30 seconds for it to turn on again.
You can lower the risk of high network traffic cost over the data plan via volume alert function.
You can also send/receive SMS messages as normal, and monitor the battery life.